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SwitchDesk by Ryxen
Front Desk · Call Tracking
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Today's overview —
Overdue
2
Callbacks overdue
Due Today
5
Callbacks to make
Open
12
Active calls
Done Today
8
Resolved today
2 callbacks overdue. 3 due today — next up is Henderson Industries at 2:00 PM. Busiest day this week: Tuesday (22 calls). Top reason: Warranty (34%).
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Callbacks Due Today
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Henderson Industries
Warranty claim follow-up
2:00 PM
Janet Liu — Pacific West Services
Quote request — 48 units
3:30 PM
Mrs. Park
Delivery status update
4:00 PM
Overdue Callbacks
2
Thompson & Associates
Complaint — wrong item
2 days ago
Dave Chen — Coastal Supply Co.
Supplier pricing update
1 day ago
Recent Calls
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Thompson & Associates
9:14 AM · Logged by Sarah
Complaint
Henderson Industries
9:42 AM · Logged by Sarah
Warranty
Janet Liu — Pacific West Services
10:05 AM · Logged by Mike
Quote Request
ABC Supplies
10:31 AM · Logged by Lisa
General Inquiry
Mrs. Park
11:12 AM · Logged by Sarah
Delivery Status
This Week
Total: 67 calls
18
Mon
22
Tue
15
Wed
12
Thu
Fri
34% Warranty
28% Delivery
19% Quote
19% Other
Call Log
All inbound calls
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